Refund policy

Urban Feed & Garden Return Policy

We want you to be happy with your purchase. If you need to return an eligible item, please contact us within 30 days of delivery to request a return.

Items must be unused, unopened, and in their original condition and packaging. Proof of purchase is required.

Non-returnable items include: opened pet food or treats, perishable goods, clearance or final-sale items, gift cards, and other products that cannot be resold for health, safety, or sanitary reasons.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging so we can make it right.

Unless the item was damaged, defective, or sent incorrectly, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Please contact us before mailing a return so we can provide return instructions.

Approved returns may be sent to:

Urban Feed & Garden
4786 1st Ave S, Suite 102
Seattle, WA 98134

Once your return is received and inspected, approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

Online Orders Through Shop Click Local

Urban Feed & Garden online orders are processed through Shop Click Local, our online marketplace. Because of this, you may see Shop Click Local referenced on your order confirmation, payment, refund, or other order communications.

The same return policy applies to eligible Urban Feed & Garden products purchased online through Shop Click Local. Refunds will be processed back to the original payment method used for your order.

For questions, damaged items, or to start a return, please contact us before sending your item back.  urbanfeedandgarden@gmail.com